This online course is accessible only
to employees under this ministry : CNE Department
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Units : 1
Course Validity : July 11, 2025
Who can use this course : Only to particular group with code
Course Description
This comprehensive course on Customer Relations is designed to equip participants with the essential skills and knowledge to excel in customer service roles. Through a mix of theoretical concepts and practical exercises, participants will learn how to build and maintain positive relationships with customers, handle challenging situations, and contribute to overall customer satisfaction and business success.
Course Objectives
Understand the fundamentals of customer relations and its importance in business.
Develop effective communication skills for interacting with customers.
Learn strategies for managing and exceeding customer expectations.
Master techniques for handling complaints and difficult customers.
Gain insights into building long-term customer loyalty.
